EXCHANGE AND RETURNS
If when you receive your product(s), you are not completely satisfied you may return the items to us, within 45 days for refund (“money back guarantee”). Returns will take approximately 7 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and must include, along with all packaging materials, manuals, blank warranty cards and gifts, plus all accessories and documents provided by the manufacturer.
Goods found to be tampered with by the customer will not be replaced but returned at the customer’s own expense. By default, the refund amount cannot exceed the original order amount paid to us. We are not responsible for and have no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You must first contact us for a return address and be in receipt of a return merchandise authorisation (RMA) number before sending any item back. Any product returned without an RMA number will not be refunded.
Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.